Return & Cancellation Policy

Return and Refund Policy

Last Updated: July 15, 2023

Thank you for shopping with Pyanabi! If you’re not completely satisfied with your purchase, here’s everything you need to know about returns and cancellations.

Order Cancellation Rights

  • You can cancel your order within 7 days of receiving it, no explanation needed.
  • Notify us via:
  • Refunds will be processed within 14 days after we receive the returned goods.

Conditions for Returns

To be eligible for a return:

  • Goods must be purchased within the last 7 days.
  • Goods should be in their original packaging.

Non-returnable Goods:

  • Personalized or custom-made items.
  • Items that deteriorate quickly, are expired, or are inseparably mixed with other items.
  • Goods unsealed after delivery for hygiene reasons.

Note: Sale items are non-refundable unless required by law.

Returning Goods

  • Return address:
    West Barasat, Sutia Barasat, Gaighta, North 24 Parganas, 743273
  • Return shipping costs and risks are your responsibility. Use a trackable and insured shipping service to avoid loss or damage.

Gifts

  • If marked as a gift, you’ll receive a gift credit upon return.
  • If not marked as a gift, refunds will go to the original purchaser.

For questions or assistance:

We’re here to ensure your shopping experience at Pyanabi is smooth and worry-free! 🌿

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